Membership and gift card terms
Validity of 6 and 12 months, one 30 day extension, transfer to someone else, no cash refund, remaining balance, invoices for company orders.
Updated 5 Oct 2026
The terms for Lụa Spa’s two membership cards and its gift cards: what they cover, how long they last, what happens when they expire, who can use them, what to do if you lose one, and how payment works.
Membership cards
| Card | Covers | Price | Valid for |
|---|---|---|---|
| Thẻ Năm Nhịp (Five Counts card) | Five 90 minute relaxing body massages | 3,800,000 VND | 6 months |
| Thẻ Mười Nhịp (Ten Counts card) | Ten visits, each any single treatment up to 890,000 VND (not packages, hot stone, essential oil or deep hydration) | 7,200,000 VND | 12 months |
- A named therapist can be held for you.
- Change free until 6 hours before the start, instead of the usual 12.
- You can pass the card to family or friends. Tell the front desk who will use it before the visit.
- Not refundable.
On the Ten Counts card, each visit uses one of the ten, even if the session you choose costs less than 890,000 VND; the difference is not paid out. The savings are worked out on the memberships page.
Gift cards
- Amounts of 500,000, 1,000,000, 2,000,000 or 3,000,000 VND, or one named treatment.
- Any treatment, any therapist, for 6 months from purchase.
- One 30-day extension if you ask before the card expires.
- Any unused balance stays on the card; there is no cash back. If a session costs more than the balance, you pay the difference at the spa.
- Sent by email or Zalo within one opening hour of payment, or as a paper card collected at the spa.
How to choose an amount is on the gift cards page.
When a card expires
Validity runs from the day the spa receives your transfer. When a membership card expires, any visits left on it lapse and are not refunded. When a gift card expires (after the 30-day extension, if you took it), the balance can no longer be used and is not paid out in cash. The 30-day extension applies to gift cards only. Ask the front desk at any time how many visits or how much balance you have left.
Using a card when you book
Put the card code in the note when you book. The front desk checks it when confirming; nothing is taken off the card until the booking is confirmed. The rules on the booking and cancellation page still apply, except that membership holders get the 6-hour change window.
Lost cards
Every card has a code kept in the spa’s records. If you lose the message or the paper card, call 0963 929 241 with the buyer’s phone number or the recipient’s name. We cancel the old code and send a new one with the same balance or visits remaining.
Company orders
Companies ordering 5 or more gift cards get one invoice for the whole order. Give the company name, tax ID and address with the order. Each card still has its own code and is sent to its own recipient.
How payment works
Nothing is paid on the website. The order you send stays pending until payment. The front desk calls or messages you on Zalo to confirm the order, then sends bank transfer details. Once the money arrives, the card goes out within one opening hour; a paper card is collected at the desk. We are open 10:00 to 21:30 every day, so a transfer made at 22:00 means the card arrives before 11:00 the next morning.