---
title: "Spa FAQ: Price, Length, Cancelling, Pregnancy"
description: "Is VAT included, can I pick a male or female therapist, what can I book when pregnant, does the spa inject or use lasers, how gift cards work. Short answers."
canonical: https://spa.thenexova.cloud/en/faq
lang: en
last-updated: 2026-10-06
---

# Questions people ask

> Is VAT included, can I pick a male or female therapist, what can I book when pregnant, does the spa inject or use lasers, how gift cards work. Short answers.

Nguồn / Source: https://spa.thenexova.cloud/en/faq


Is VAT included, can I pick a male or female therapist, what can I book when pregnant, does the spa inject or use lasers, how gift cards work. Short answers.

## Do the prices include tax?

Yes, 8% VAT is included and no tip is expected. Minutes are time in the room with your therapist, including a 5-minute talk at the start.

## Can I choose my therapist?

Yes. Pick a named therapist, or "female", "male" or "any". We never swap the person you chose without calling first.

## Is my booking confirmed straight away?

Requests stay pending. The front desk calls or messages on Zalo to confirm within opening hours, within 30 minutes if the start is less than 3 hours away.

## When is a deposit needed?

No deposit for one person and a session up to 120 minutes. 30% for packages of 135 minutes or more and any booking for two; it counts against the bill.

## How do I change or cancel?

Change or cancel free until 12 hours before (6 hours for card holders). Inside 12 hours, half the deposit is kept. No-show: the whole deposit is kept. Call 0963 929 241, message on Zalo, or use the link in your confirmation.

## What if I am late?

Up to 15 minutes late, the session still ends at the booked time unless no one is after you. More than 30 minutes late counts as a cancellation.

## Can I have a massage while pregnant?

We do not take body massage during pregnancy. Herbal hair wash, foot soak and face massage are fine; tick "pregnant" when booking so the front desk can call first.

## Do you treat acne, lift skin or inject?

Lụa Spa offers non-invasive skin care and relaxation. We do not inject, use lasers or needling, prescribe, diagnose, or replace a doctor.

## Is there a minimum age?

From 16; under 18 with a parent or guardian in the building who agrees.

## How do gift cards work?

Choose 500,000, 1,000,000, 2,000,000 or 3,000,000 VND, or one named treatment. Valid 6 months for any treatment and any therapist; sent by email, Zalo or as a paper card once the transfer arrives.

## Can two of us share a room?

Yes, with the For Two package in the double room: 135 minutes, 2,290,000 VND for two, a 30% deposit (687,000 VND). Bookings for two always wait for the front desk to confirm.

## What are your opening hours?

Every day 10:00 to 21:30, public holidays included. Closed from the last day of the lunar year to the third day of Tết.

## Your question is not here?

Call 0963 929 241, every day 10:00 to 21:30\. The front desk answers on prices, bookings, gift cards and memberships.

Lụa Spa offers non-invasive skin care and relaxation. We do not inject, use lasers or needling, prescribe, diagnose, or replace a doctor.

[0963 929 241](tel:+84963929241)[Booking and cancellation](/en/booking-and-cancellation)[Treatment finder](/en/treatment-finder)